Process Maps

This presentation introduces process maps—visual diagrams or pictures of the steps involved in completing a task.

Process maps facilitate quality improvement. They show how a process is implemented, identify improvement opportunities, and highlight steps that may impact performance. A process map may reveal—

• Unexpected or unnecessary complexity
• Problem areas such as delays
• Gaps between the ideal and actual process
• Opportunities for simplification or standardization
• Contributions to the process by specific roles or individuals

The presentation illustrates how programs can use process maps as a tool for quality improvement.